Privacy Policy

Introduction

Raceday Punting ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our betting partnership program.

We take your privacy seriously and have developed this policy to address any concerns you may have. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To provide our betting partnership services, we need to collect various types of information from you. The information we collect falls into the following categories:

Personal Identification Information

This includes but is not limited to:

• Full name (first, middle, and last name)
• Date of birth
• Email address
• Physical address (street address, city, state/province, postal code, country)
• Phone number
• Government-issued identification documents (driver's license, passport, etc.)
• Photographs of you holding your identification documents (selfie with ID)

Financial Information

This includes but is not limited to:

• Bank account details (BSB and account number)
• PayID information
• Payment history

Betting Account Information

This includes but is not limited to:

• Existing bookmaker account credentials (usernames and passwords)
• Betting history and preferences
• Information about your participation in similar programs

Technical Information

This includes but is not limited to:

• IP address
• Browser type and version
• Device information (type, operating system)
• Cookies and similar tracking technologies
• Log data (pages visited, time spent on pages, referring website)

How We Collect Information

We collect information from you through various methods, including:

Direct Collection

• When you complete our online application form
• When you upload identification documents
• When you provide betting account credentials
• When you communicate with us via email, phone, or other channels

Automated Collection

• Through cookies and similar tracking technologies when you visit our website
• Through server logs and analytics tools
• Through third-party services that provide analytics and performance monitoring

Third-Party Sources

• From bookmakers when verifying account information
• From payment processors when processing transactions
• From identity verification services when verifying your identity

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Managing Our Services

• Processing your application for our betting partnership program
• Setting up and managing betting accounts on your behalf
• Processing payments to you
• Communicating with you about your partnership status
• Providing customer support and responding to inquiries

Legal and Compliance Purposes

• Verifying your identity and age to comply with gambling regulations
• Preventing fraud and unauthorized access to accounts
• Complying with legal obligations and regulatory requirements
• Enforcing our terms and conditions
• Resolving disputes and addressing complaints

Improving Our Services

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Conducting research and statistical analysis
• Testing and troubleshooting new products and features

Marketing and Communication

• Sending you updates about our services
• Providing information about related products or services
• Measuring the effectiveness of our marketing campaigns

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity

Processing is necessary for the performance of our contract with you (the partnership agreement) or to take steps at your request before entering into such a contract.

Legitimate Interests

Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests include:

• Operating and improving our business
• Preventing fraud and unauthorized access
• Marketing our services
• Ensuring the security of our systems

Legal Obligation

Processing is necessary to comply with our legal obligations, such as anti-money laundering regulations, gambling laws, and tax requirements.

Consent

In some cases, we process your personal information based on your consent. You have the right to withdraw your consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

How We Share Your Information

We may share your information with third parties in certain circumstances. We do not sell your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors to process your payments
• Identity verification services to verify your identity
• Cloud storage providers to store your information securely
• Customer support services to assist with inquiries
• Analytics providers to help us improve our services

Bookmakers and Betting Platforms

As part of our betting partnership program, we need to share certain information with bookmakers and betting platforms to create and manage accounts on your behalf. This includes:

• Personal identification information
• Contact information
• Account credentials

Legal and Regulatory Authorities

We may share your information with legal and regulatory authorities when:

• Required by law, regulation, or legal process
• Necessary to protect our rights, privacy, safety, or property
• Necessary to investigate fraud or illegal activities
• Requested by gambling regulatory authorities

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

With Your Consent

We may share your information with other third parties when we have your consent to do so. You can withdraw your consent at any time.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your partnership with us (93 days)
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Ongoing or potential legal disputes
• Guidelines from regulatory authorities

As stated in our partnership agreement, we will delete your ID documents and personal information upon conclusion of the partnership term (after 93 days). However, we may retain certain information in anonymized or aggregated form for analytical purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive personal information
• Regular security assessments and audits
• Access controls and authentication procedures
• Staff training on data protection and security
• Secure network architecture and monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request information about the personal data we hold about you and how we process it.

Rectification

You have the right to have inaccurate personal information corrected and incomplete information completed.

Erasure

In certain circumstances, you have the right to request the deletion of your personal information.

Restriction of Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information.

Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.

Objection

In certain circumstances, you have the right to object to the processing of your personal information.

Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 has provided personal information to us, please contact us using the contact information provided below.

International Data Transfers

We primarily process and store your information in Australia. However, we may transfer your information to service providers or partners in other countries. When we transfer personal information outside of Australia, we implement appropriate safeguards to ensure that your information receives an adequate level of protection.

By providing your personal information to us, you consent to the transfer, storage, and processing of your information in countries outside of Australia.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the contact information provided above. We will investigate your complaint and respond to you within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC). For information about how to make a complaint to the OAIC, please visit www.oaic.gov.au.